Fire Damage Loss Assessor Case Study

The Case of the Captain and the Fire

What happened?

Ms T is a Ship's Captain and whilst she spends her time at sea, she rents out her house. Unfortunately on this occasion the property suffered a large fire and was uninhabitable. With Ms T un-contactable, the tenants were not sure of what to do. They found AKA Assisted Claims on the internet and gave them a call.

How our loss assessors resolved the claim

AKA Assisted Claims' loss assessors, aware of the ordeal that the tenants had already been through, made re-housing them a priority and with a mandate from Ms T, got them into some temporary accommodation whilst surveyors were employed to prepare a remedial specification.

AKA's loss assessors worked with the insurance company and managed the refurbishment of the property.

The tenants were then able to return to the property and all before Ms T returned from sea.

In total the claim was settled in excess of £100,000

The before and after...



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"When I opened the door there was a torrent of water pouring down the stairs. Without AKA Assisted Claims I don't know what I would have done. They took care of literally everything. All the paperwork, the massive clear up, the restoration of my house and dealing with the insurance company even finding a temporary home for my 3 cats."


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